This policy explains how Innovix GlobalTech (“we”, “us”) collects and uses personal information when you visit innovixglobaltech.com or contact us. We process personal data in line with applicable laws, including India’s Digital Personal Data Protection Act, 2023, and, where relevant, the EU General Data Protection Regulation.
Information we collect
- Information you give us: when you submit a contact or enquiry form, we collect your name, email address, phone number, company, the service you are interested in and your message.
- Browsing context for enquiries: if you accept cookies, our website stores in your own browser a short list of the pages you view on our site, your landing page, the website that referred you and campaign tags (such as utm_source). This information is only sent to us if you submit a form, so we can understand your enquiry and respond to it properly.
- Analytics data: we use Google Analytics 4 to understand how visitors use our site in aggregate, such as pages viewed, device type, approximate location and events like button clicks and form submissions.
- Technical data: when you submit a form we record your IP address and browser type to help prevent spam and abuse.
- Live chat: if you use our live chat (provided by tawk.to), the chat provider processes your messages and may show our team the page you are viewing.
How we use your information
- To respond to your enquiry and provide information, proposals or services you request.
- To understand which services interest our visitors and improve our website and content.
- To protect our website and forms from spam and misuse, including through Google reCAPTCHA.
- To meet legal and accounting obligations.
We do not sell your personal information, and we do not use it for advertising profiles.
Cookies and your choices
When you first visit, we ask whether you accept cookies. If you decline, we do not store your browsing journey and Google Analytics is set not to store analytics cookies. You can change your choice at any time by clearing your browser’s site data for innovixglobaltech.com; the cookie banner will then appear again.
Third-party services
- Google Analytics and reCAPTCHA (Google LLC): website analytics and spam protection.
- tawk.to: live chat.
- Our email hosting provider: delivers enquiry emails to our team.
These providers process data under their own privacy policies and may process it outside India.
How long we keep information
We keep enquiry information for as long as needed to respond and to manage any resulting business relationship, and generally no longer than 24 months after our last contact, unless the law requires us to keep it longer.
Your rights
You may ask to access, correct or delete your personal information, withdraw consent, or object to certain uses. To make a request, email [email protected]. We will respond within a reasonable time and as required by law.
Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS) and restricted access to enquiry records.
Contact us
Innovix GlobalTech, No 8/2786, A1, 1st Floor, Pandian Nagar, Tiruppur 641602, Tamil Nadu, India. Email: [email protected]. Phone: +91 73055 47899.
We may update this policy from time to time. The date at the top shows when it was last changed.